A Good Time for Good Will

Goodwill, I’ve learned from colleagues who practice the mysterious art of business valuation, is not an easy thing to quantify. There are standard guidelines, but each seems to have a unique recipe or method for assigning a number to intangible assets, and sometimes they even agree. But not often. Especially when they are on opposite sides of a negotiation.

I’m going to leave that variety of goodwill to the experts because, to me, it’s just another number that might describe how much of something good is going on, but not whether it’s actually making a difference.

Those of you who know me well know I’m always looking for change. Positive change. Enduring change. Change with the potential to expand and cascade into the beginnings of a better world. For everyone.

You know – or can probably figure out – that recent events in America, as well as abroad, have caused me to question whether I can hope for change any more. (Maybe my tagline should read ‘Hoping for change since the sixties and still not giving up.’)

So I thought, what if we went back to the non-financial definition of good will. As in ‘Peace on Earth, Good Will to All.’ Where ‘good will’ is based on action – something you give to, or do for, or nurture in others; not just a number.

What if – instead of counting our LinkedIn connections, Twitter follows, Facebook friends, or blog subscribers – we started counting our acts of good will? And what if, instead of counting our calories, or steps, or unanswered emails, we counted the number of people we touched with caring? What if all that really counted in our lives were acts of charity, of kindness, of love?

And what if, eventually, we could no longer count good will because it became one continuous action? One way of life?

Then, perhaps, as the holiday refrain goes, we really could sing in perfect harmony: celebrating our interdependence, and our differences, while serving something bigger than our small selves.

It would be a start.

Let’s let 2017 be the time to start. Together. Because change, like everything else that makes a difference, takes a team.

And may 2017 bring you not only peace and good will, but many opportunities to have more of both.

Happy Holidays from the team that brings you Teamability®

Management – Like Love – Means Letting Go

I usually address bright, big picture topics, but this time circumstances have brought it very close to home. I hope you won’t mind.

In the early evening of Sunday, August 30, after many years of declining health, my husband of 33 years went gentle into that good night.

Those who were close knew Barry as an incredibly loving person, but he was still quite able to rage against social inequalities and injustices – whether big (think slavery, 9/11, or Rwanda), or small.

He had no way to address holocausts, but he did have a constructive response to the slights and rudeness and dismissive behaviors he observed against those who could not fight back. And the fact that there were good reasons for not fighting back – potential loss of livelihood, or even life itself – is what truly raised his ire.

These days, a management consultant might praise Barry’s approach as ‘scalable, repeatable, and sustainable.’ He simply showed people he cared. He modeled respect; not just tolerance. Even the most downtrodden would have his full engagement for as long as civil discourse continued, after which he would politely withdraw. And that, it turns out, was the greatest management lesson I ever learned: to withdraw. To be silent. To let go.

How often are management problems – like personal relationship problems – caused by the inability to just let go?

Case in point: I know someone who works in the innovation department of a huge company. The job description is, basically, find exciting and cool stuff, and report on it. So when I found an exciting and cool article on a very respected website, I sent this very hard worker the link.

I got an immediate response…but not the one I was expecting. It went something like, ‘<expletive deleted!!>, they won’t let us access that site. Actually, most everything is blocked. Makes it really hard to do my job.’

At some point – who knows when or why – someone decided that the company needed to control where people go, and what they see, on the web. Now that choice is obsolete and obstructive to the company’s own desire to innovate and grow. And yet, no one is letting it go.

Just saying.

Personal relationships are much the same. Really, if you have to hold on tight to control your partner, how whole can they be? And how good is that for you?

A very wise person said to me, “when we are infants our hands are curled up; when we grow old, they are relaxed open.” When I heard it, I thought, that is equally true of our maturity as managers.

In the end, there was no holding Barry back from his final journey. Even if there was, it’s not the way he would have wanted me – or him – to manage it.